Terms And Conditions

Terms and Conditions of Bluebell Executive Travel

1. Definitions

In these Terms and Conditions, the following definitions apply:

1. "We", "Our", "Us": Refers to Bluebell Executive Travel.
2. "Booking": The customer's request for services, as documented in our records.
3. "Business Day": Any day (excluding Saturdays, Sundays, and public holidays) on which banks in the UK are open for business.
4. "Cancellation Fee": A fee charged to the customer for canceling services.
5. "Customer": Any individual, firm, or company that books our services.
6. "Driver": The person driving a vehicle provided by Bluebell Executive Travel.
7. "Goods": Any items transported by us under a contract.
8. "Passenger(s)": The customer and anyone authorized by the customer to use the passenger services.
9. "Passenger Services": The transportation of passengers by a vehicle provided by us.
10. "Terms": These terms and conditions, subject to amendments from time to time.
11. "Vehicle": Any vehicle provided by us for passenger services.

2. Passenger Services

1. 2.1 Credit and Debit Card Services
2. 2.1.1 Payment: Customers booking through credit or debit card must pay Bluebell Executive Travel directly using the card.
3. 2.1.2 Booking Acceptance: We will process your booking upon receipt of payment details and issue a booking acceptance. This creates a legally binding contract.


4. 2.2 General Passenger Services
5. 2.2.1 Vehicle Provision: We will make every effort to provide a vehicle in good working order of the type requested. If unavailable, we will provide a reasonable alternative.
6. 2.2.2 Animals: Customers must inform us at the time of booking if any domestic animals will be carried. All animals must be restrained or caged appropriately. Guide dogs are exempt and may be carried in any vehicle.
7. 2.2.3 Smoking: Smoking is not permitted in any of our vehicles.
8. 2.2.4 Music: Passengers may not play musical instruments or broadcast music without our written permission.
9. 2.2.5 Alcohol: Consumption of alcohol is prohibited in our vehicles. We reserve the right to refuse service to intoxicated passengers.
10. 2.2.6 Luggage: Passengers are responsible for their luggage at all times. We may assist with loading and unloading at our discretion but accept no responsibility for loss or damage.
11. 2.2.7 Customs Compliance: Passengers must comply with customs laws and regulations. We are not responsible for delays caused by non-compliance.
12. 2.2.8 Seat Belts: All passengers must wear seat belts.
13. 2.2.9 Unaccompanied Minors: We do not allow unaccompanied minors under 11 years to travel alone. Exceptions may be made for minors over 11 years, subject to parental consent. We accept no additional responsibility for unaccompanied minors.
14. 2.2.10 Passenger Behavior: We reserve the right to refuse or cease service to passengers who behave disorderly, abusively, or pose a threat to safety. A cancellation fee may apply.
15. 2.2.11 Damage and Cleaning: We may charge for cleaning or repair if a passenger soils, contaminates, or damages a vehicle. A fee of £90 may be added for loss of earnings for the driver.
16. 2.2.12 Lost Property: We are not responsible for items left in our vehicles. Found items will be stored for 7 days, after which we may dispose of them at our discretion.

3. General Terms

1. 3.1 Contract Incorporation: These terms are incorporated into all contracts for services. A booking constitutes an offer, which we accept by issuing a booking acceptance.
2. 3.2 Entire Agreement: Both parties agree that these terms constitute the entire agreement, with no reliance on prior statements or representations.
3. 3.3 Price Variations: We may vary our charges from time to time. Customers will be notified of any changes.
4. 3.4 Lien on Property: We reserve the right to hold customer property until payment of any outstanding charges.
5. 3.5 Booking Acceptance: We may decline to accept any booking at our discretion.
6. 3.6 Time Estimates: Any dates or times given are estimates. Time is not of the essence in our service provision.
7. 3.7 Subcontracting: We may subcontract services to third parties. We are not liable for the acts or omissions of subcontractors.
8. 3.8 Property Damage: We are not liable for any property damage during delivery, loading, or unloading.
9. 3.0 Consequential Loss: We are not liable for any indirect or consequential losses, including loss of business, profits, or savings.
10. 3.10 Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.
11. 3.11 Complaints: Complaints must be made in writing within 14 days of the event.
12. 3.12 Notices: Any notices must be in writing and may be sent by email or registered post. Notices sent by email are deemed delivered immediately; those by post within 48 hours in the UK.
13. 3.13 Third-Party Rights: No third party has rights under these terms.
14. 3.14 Amendments: We reserve the right to amend these terms. Changes will be posted on our website.
15. 3.15 Governing Law: These terms are governed by English law, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

4. Rates and Charges

Rates and Charges: Agreed upon rates are subject to change without notice. We will inform customers of changes before accepting affected bookings.

Waiting, Parking, and Cancellation Charges: These charges may apply as per our fair policy.

5. Vehicles and Drivers

Vehicles: All vehicles are fully licensed, insured, and equipped with satellite navigation

Drivers: All drivers are fully licensed, available by mobile phone, and able to assist with luggage handling.

6. Cancellations

Cancellation Policy: Cancellations made more than 24 hours before the pickup time will receive a full refund. Cancellations within 24 hours may be subject to a fee of 50-100% of the transfer cost. A 100% credit for future bookings may be offered without limitation.